Incorrect or duplicate charge?
Send the account email, charge date and a short explanation. Never send full card details.
Your legal rights remain
Eligible UK consumers may have statutory cancellation or refund rights. Immediate access to digital services can affect those rights, so contact us promptly and we will assess the request fairly under applicable law.
Contact us promptly
Use the account email linked to the payment so we can locate it quickly.
Include useful details
Tell us the payment date, amount and why you believe it needs reviewing.
Receive a decision
We will review the Stripe record and respond to the email you provide.